FlowForgeAI
Urooj Waheed · Live AI Support · 24/7

Customer Support
Reimagined with AI

One AI agent. Three channels. Gmail, WhatsApp, Web Form. Tickets resolved in under 5 minutes — automatically.

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Resolution Rate
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Avg Response
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Tickets Handled
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0.9%
Uptime

Everything to delight customers

A full-stack AI support system — built for scale, speed and reliability.

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Urooj Waheed AI Engine

State-of-the-art reasoning generates accurate, empathetic responses. Context-aware, multi-turn conversations.

NLPTool useContext
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Semantic Knowledge Search

pgvector cosine similarity finds the perfect answer from your docs in milliseconds using OpenAI embeddings.

RAGpgvectorSemantic
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Smart Escalation Engine

Detects frustration via sentiment analysis. Auto-routes complex issues to humans with full conversation context.

SentimentAuto-routePriority
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Full Ticket Lifecycle

Every message becomes a tracked ticket. Cross-channel identity resolution. PostgreSQL backed.

PostgreSQLHistoryIdentity

Multi-Channel in Real-time

One AI brain across Gmail, WhatsApp and Web Form. Context preserved when customers switch channels.

GmailWhatsAppForm
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Analytics & Metrics

Resolution rates, escalation trends, and sentiment scores broken down by channel in real-time.

MetricsTrendsReports

Meet customers where they are

One AI, three channels. Same context. Same quality. Everywhere.

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Production

Gmail / Email Channel

Automatically monitors your support inbox via Gmail OAuth and Google Pub/Sub. Every email creates a tracked ticket and gets an AI-drafted reply within minutes.

  • OAuth2 secure authentication
  • Google Pub/Sub real-time webhooks
  • Thread-aware replies
  • HTML & attachment support
Live Preview
New Ticket · GmailJust now
"My automation workflow isn't triggering"
AI Reply: "I found the issue! Your webhook trigger needs to be re-authorized. Go to Settings → Integrations → Reconnect. Here's a step-by-step guide..."
TKT-A7XP2✓ Resolved

Resolved in under 5 minutes

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01

Message Received

Via Email, WhatsApp, or Web Form — instantly normalized into a unified format.

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02

Context Built

AI fetches ticket history, customer profile, and searches the knowledge base.

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03

AI Responds

Urooj Waheed generates a personalized reply or escalates with full context.

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Delivered

Response sent on the same channel. Ticket updated. Customer delighted.

Built on best-in-class infrastructure

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Urooj Waheed
AI
FastAPI
Backend
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PostgreSQL+pgvector
Database
Next.js 14
Frontend
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Redis
Queue
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OpenAI
Embeddings
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Meta Cloud API
WhatsApp
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Gmail OAuth2
Email
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Ready to get help?

Submit a ticket and our AI responds in under 5 minutes — no queues, no waiting.

Open Support Form